After-sales Service
Service Tenet
Yichen Yoga is committed to providing students with high-quality and efficient after-sales service throughout the process, ensuring students' experience from course purchase to completion of study, allowing every practitioner to focus on the practice of yoga itself.
Core After-sales Service Content
Service Tenet
Yichen Yoga is committed to providing students with high-quality and efficient after-sales service throughout the process, ensuring students' experience from course purchase to completion of study, allowing every practitioner to focus on the practice of yoga itself.
Core After-sales Service Content
Course Consultation and Reservation Service
Provide 7×12-hour customer service consultation (online customer service: 9:00 - 21:00; telephone customer service: 10:00 - 18:00) to answer questions about course selection, reservation procedures, venue information, etc.;
Course reservation supports online operation 5 days in advance. If you need to change the reservation, please notify 4 hours in advance to avoid wasting class hours due to non-cancellation;
Yichen Yoga is committed to providing students with high-quality and efficient after-sales service throughout the process, ensuring students' experience from course purchase to completion of study, allowing every practitioner to focus on the practice of yoga itself.
Core After-sales Service Content
Service Tenet
Yichen Yoga is committed to providing students with high-quality and efficient after-sales service throughout the process, ensuring students' experience from course purchase to completion of study, allowing every practitioner to focus on the practice of yoga itself.
Core After-sales Service Content
Course Consultation and Reservation Service
Provide 7×12-hour customer service consultation (online customer service: 9:00 - 21:00; telephone customer service: 10:00 - 18:00) to answer questions about course selection, reservation procedures, venue information, etc.;
Course reservation supports online operation 5 days in advance. If you need to change the reservation, please notify 4 hours in advance to avoid wasting class hours due to non-cancellation;
If a student needs to suspend the course for a long time due to health problems, an extension of up to 90 days can be applied for after providing a medical certificate;
If you need to change the course type (such as from basic Hatha to Vinyasa yoga), the price difference will be refunded or supplemented, and the unused class hours of the original course can be directly converted.
Teaching Quality Feedback and Handling
If students have any comments on the coach's teaching, course content, or venue environment, they can submit feedback through the customer service email or online form. We will respond within 2 working days and provide a solution (such as changing the coach, adjusting the course content) within 5 working days;
Regularly collect student satisfaction surveys to continuously optimize the course system and service details.
Exclusive Welfare Services for Students
After purchasing a course, you can receive the corresponding course's electronic practice manual and home practice videos for free;
Pass card members can enjoy 1 free physical fitness test evaluation per month, and have priority to participate in offline workshops and yoga travel activities;
After the course ends, a learning report (including practice progress, physical improvement suggestions) will be provided, and subsequent retraining discounts (20% off the original price) are available.
Complaint Handling Mechanism
If you are not satisfied with the after-sales service, you can submit a written complaint to the customer service email. We will set up a special team to give a handling result within 3 working days and solve the problem within 7 working days;
If you still have objections to the handling result, you can apply to the Hong Kong Consumer Council for mediation.
If you need to change the course type (such as from basic Hatha to Vinyasa yoga), the price difference will be refunded or supplemented, and the unused class hours of the original course can be directly converted.
Teaching Quality Feedback and Handling
If students have any comments on the coach's teaching, course content, or venue environment, they can submit feedback through the customer service email or online form. We will respond within 2 working days and provide a solution (such as changing the coach, adjusting the course content) within 5 working days;
Regularly collect student satisfaction surveys to continuously optimize the course system and service details.
Exclusive Welfare Services for Students
After purchasing a course, you can receive the corresponding course's electronic practice manual and home practice videos for free;
Pass card members can enjoy 1 free physical fitness test evaluation per month, and have priority to participate in offline workshops and yoga travel activities;
After the course ends, a learning report (including practice progress, physical improvement suggestions) will be provided, and subsequent retraining discounts (20% off the original price) are available.
Complaint Handling Mechanism
If you are not satisfied with the after-sales service, you can submit a written complaint to the customer service email. We will set up a special team to give a handling result within 3 working days and solve the problem within 7 working days;
If you still have objections to the handling result, you can apply to the Hong Kong Consumer Council for mediation.