Return Policy
Refund Application Conditions and Rules
- 7-Day No-Questions-Asked Refund (Course Not Started)
• If a student has not participated in any class (including online/offline) within 7 natural days from the date of purchasing the course, they can submit a written refund application. After deducting an administrative handling fee of no more than 5% of the total cost, we will refund the remaining amount in full.
• Application Materials: Purchase vouchers (order screenshots, payment records) and personal identification information are required and should be sent to the official customer service email for confirmation. - Partial Refund for Started Courses (Special Circumstances)
• If a student has participated in 2 classes or less (including 2 classes), and due to unforeseeable factors such as sudden illness (medical certificate required) or job transfer, they are unable to continue learning, they can apply for a refund in proportion to the remaining uncompleted classes, after deducting the tuition fees for the classes already attended and a 10% management fee (including teacher reservation, venue costs, etc.).
• If a student has participated in more than 2 classes, no refund will be supported. However, they can apply for a course extension (up to 30 days) or transfer (notify 7 working days in advance and subject to customer service review). - Refund Due to Company Reasons
• If it is due to reasons on Yichen Yoga's side (such as course cancellation, sudden coach replacement that the student does not accept, teaching venue problems affecting normal classes), the student can choose: ① Fully refund the unused course fees; ② Replace with another equivalent course and extend the validity period by 30 days.
• If there are systematic booking conflicts with a monthly cumulative total of ≥ 3 times, the student can apply for a full refund without any handling fee. - Non-Refundable Situations
• Group-purchased discounted courses, special offer courses, and customized private coaching courses (where an exclusive teaching plan has been generated) are not refundable after purchase, but can be transferred or extended.
• Refund applications due to personal reasons of the student (such as schedule conflicts, change of subjective intention, failure to make an appointment for class on time).
• The course has been fully completed or has expired without being used.
• Force majeure factors (such as natural disasters, policy adjustments) leading to the interruption of the course.
Refund Process - Submit Application: Send a written application to the customer service email (title format: [Refund Application] + Name + Course Name), attaching relevant supporting materials.
- Review and Processing: The customer service will verify the information and feedback the review result within 3 working days.
- Payment Arrival: After the review is passed, the payment will be returned to the original payment path within 7 working days (bank transfers may take an additional 1 - 3 working days to arrive).